Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

I. SCOPE

QUAI D’ORSAY is a simplified joint-stock company (société par actions simplifiée) with a share capital of €100,000, registered with the Paris Trade and Companies Register under number 894239060, with registered office at 39 quai d’Orsay, 75007 Paris, France.
VAT No.: FR26894239060
Telephone: +33 (0)1 40 26 05 57
Website: www.quaidorsay.com
Email: contact@quaidorsay.com

These General Terms and Conditions of Sale (hereinafter the “Terms”) apply to all orders and sales of furniture and accessories placed by any individual or legal entity (the “Customer”) with QUAI D’ORSAY (hereinafter “QUAI D’ORSAY”), except for provisions expressly stated as applying only to consumers or non-professional customers within the meaning of the introductory article of the French Consumer Code (the “Consumer” and “Non-Professional Customer”).

QUAI D’ORSAY reserves the right to amend these Terms at any time, provided that such amendments shall not apply retroactively to orders or sales already completed or in progress. For the purposes of this clause, an order or sale shall be considered “in progress” once:

  • a Quotation as defined in Article II has been issued to the Customer; or

  • an online order has been confirmed by email acknowledgment of payment.

Only the Terms accepted by the Customer together with the Quotation or during the online ordering process shall apply to the relevant order or sale.

These Terms apply without prejudice to any specific agreements concluded between QUAI D’ORSAY and the Customer, which shall prevail in the event of conflict.

II. ORDERS

1. Product Information

Products offered by QUAI D’ORSAY are presented, subject to availability on the date the Quotation is issued or the online order is placed:

  • in the QUAI D’ORSAY catalogue available on www.quaidorsay.com or in digital PDF format upon request sent to contact@quaidorsay.com, as well as at exhibition venues (showrooms, fairs, exhibitions, etc.);

  • in the QUAI D’ORSAY showroom located at 39 rue de Verneuil, 75007 Paris;

  • and, where applicable, during temporary events and exhibitions in which QUAI D’ORSAY participates.

Each product is accompanied by an individual technical specification sheet (the “Technical Sheet”), available online and at exhibition venues, or communicated upon request to the Customer either in person or by email to contact@quaidorsay.com. In all cases, the Technical Sheet is provided together with the Quotation.

With the exception of accessories (including cushions, throws, and candles), which may be purchased directly through the online boutique, the price of the product ordered by the Customer — or the method for calculating such price when it cannot reasonably be determined in advance — shall be specified in the prior Quotation.

Unless otherwise stated, all prices are exclusive of delivery, transport, shipping, customs duties, import taxes, installation costs, and any consumables not supplied with the product, which remain the responsibility of the Customer.

These Terms are available online together with the catalogue and are provided to the Customer no later than with the Quotation. They may also be communicated by email upon request sent to contact@quaidorsay.com. Any order requires prior acceptance of these Terms.

2. Ordering Process

Prior Quotation

Each product order is subject to a separate prior quotation issued by QUAI D’ORSAY (the “Quotation”), which includes in particular:

  • QUAI D’ORSAY’s contact information;

  • the Customer’s full name and address;

  • a description and specifications of the product;

  • the final product price;

  • packaging, handling, delivery, transport, and ancillary costs known or determinable at the time the Quotation is issued;

  • any specific payment terms;

  • the order reference to be used in all communications regarding the order;

  • the date of issue of the Quotation and estimated delivery timelines;

  • the exact delivery address and any special delivery arrangements;

  • the email address and telephone number through which the Customer wishes to be contacted regarding the order;

  • where applicable, notice that the product is delivered in several parts and that assembly and installation are the responsibility of the Customer unless the optional assembly and installation service has been purchased;

  • where applicable, details regarding consumables required for use of the product and not supplied with it;

  • where applicable, information concerning the Consumer’s right of withdrawal under Article VI;

  • these General Terms and Conditions of Sale, which the Customer is invited to read carefully before acceptance;

  • express acknowledgment by the Customer that these Terms have been received, reviewed, and accepted;

  • for Consumers, the addresses of the mediation and European online dispute resolution platforms referred to in Article XII.

The Customer undertakes to provide all information necessary for the preparation of the Quotation and management of the order.

Consumer Customers are reminded of their right to register on the French telephone marketing opt-out list available at www.bloctel.gouv.fr.

QUAI D’ORSAY reserves the right, at its sole discretion, to accept or refuse any requests by the Customer for specific ordering conditions differing from the Quotation or these Terms.

The Quotation remains valid for thirty (30) days from its date of issue.

Any expired Quotation shall automatically become null and void.

Placing an Order

Any order placed by the Customer constitutes an obligation to pay.

Orders may be placed:

  • directly online for products available for immediate purchase through the online boutique, payment being made online by credit card after validation of the order summary and acceptance of these Terms, together constituting the Contract;

  • by returning to QUAI D’ORSAY, within the validity period of the Quotation, the signed Quotation and signed Terms, together constituting the Contract, either in person or by email to contact@quaidorsay.com, accompanied by payment in accordance with Article III.

Where the Contract is submitted in person, payment shall be made simultaneously either by credit card or bank transfer, subject to the conditions of Article III. Where the Contract is submitted by email, proof of bank transfer must accompany the email.

For contracts concluded outside QUAI D’ORSAY’s premises within the meaning of the French Consumer Code — for example during fairs or exhibitions — and where the Customer is either a Consumer or a professional employing five employees or fewer outside their main field of activity, payment shall be made on the eighth day following conclusion of the Contract.

In all cases, QUAI D’ORSAY shall acknowledge receipt of the order by email, subject to effective payment as defined in Article III.

No order shall be deemed final, no production commenced, and no delivery scheduled until effective payment has been received.

No other ordering method shall be accepted by QUAI D’ORSAY.

Apart from payment of the order amount, no additional fee shall be charged other than the Customer’s own internet connection costs.

3. Product Availability

QUAI D’ORSAY endeavors to provide the most accurate and up-to-date information regarding product availability. However, availability may change during the validity period of the catalogue, which the Customer expressly acknowledges and accepts.

Products are therefore presented subject to availability at the time the Quotation is issued. QUAI D’ORSAY cannot be held liable for the unavailability of a product appearing in the catalogue or previously viewed by the Customer.

QUAI D’ORSAY verifies product availability prior to issuing the Quotation and guarantees availability only during the validity period of the Quotation and provided the order is placed in accordance with these Terms.

4. Product Characteristics

The contractual characteristics of the products are those expressly set forth in the Contract.

The Customer expressly acknowledges that all visuals, photographs, renderings, samples, and illustrative materials are provided for indicative and illustrative purposes only and are not contractual. The delivered product may differ from visual representations, particularly with regard to colors, materials, textures, stitching, grain, veining, finishes, or handcrafted details.

Such variations may arise from the intrinsic nature of materials and artisanal manufacturing methods, as well as from digital and print reproduction techniques.

Except for accessories available for immediate online purchase, products are made-to-order and manufactured specifically for the Customer. Accordingly, products delivered may differ from showroom or exhibition models.

QUAI D’ORSAY reserves the right to make technical modifications to products where necessary, provided such modifications do not alter the quality of the product or increase its price.

Products composed of several components may be delivered partially or fully disassembled together with assembly instructions. Unless the Customer has purchased the optional assembly and installation service, assembly, installation, fixing, hanging, integration, and commissioning remain entirely under the Customer’s responsibility.

Fabrics

For certain products, Customers may provide their own fabric. In such cases, the Customer remains solely responsible for the quality, durability, technical suitability, and compliance of the fabric.

Customers subject to specific regulatory standards, including fire safety regulations, remain solely responsible for ensuring appropriate treatment and compliance of the products after purchase. Unless otherwise expressly stated, fabrics supplied with products sold by QUAI D’ORSAY are not fire-retardant treated.

Lighting

Unless otherwise specified, lighting products are delivered without light bulbs, which remain the responsibility of the Customer.

III. PRICES AND PAYMENT TERMS

1. Pricing Information

Prices indicated by QUAI D’ORSAY are expressed in euros (€), both excluding taxes (VAT excluded) and including all applicable taxes (VAT included), including any applicable eco-contribution at the rate in force on the date of the order.

Product prices do not include packaging, transport, shipping, delivery, customs duties, import taxes, installation costs, or any fees associated with exportation from France and importation into another territory. Such costs are calculated based on the information provided by the Customer and specified separately in the Quotation.

Where the Customer purchases the optional assembly and installation service, the corresponding cost shall also be specified in the Quotation.

Prices do not include the cost of consumables required for operation of the product.

QUAI D’ORSAY reserves the right to modify catalogue or Technical Sheet pricing prior to issuance of the Quotation. In the event of any discrepancy between catalogue pricing and the final Quotation, the Customer’s attention shall be specifically drawn to such modification and its justification.

Prices stated in the Quotation remain valid only during the validity period of the Quotation.

If no order is placed within this period, the Quotation shall automatically lapse and the Customer may not rely on it thereafter.

QUAI D’ORSAY also reserves the right to modify prices at any time in order to comply with immediately applicable legal or tax provisions.

2. Payment Terms

Accepted Payment Methods

Payments may be made:

  • by credit card, exclusively in person or for direct online purchases;

  • by bank transfer to the bank account specified in the Quotation.

Effective Payment

Payment shall be deemed effectively received:

  • for credit card payments, upon validation of the payment order by the payment provider;

  • for bank transfers, only upon receipt of cleared funds into QUAI D’ORSAY’s bank account.

No order shall be processed, manufactured, or delivered solely on the basis of proof of transfer issued by the Customer’s bank.

Payment Schedule

To confirm the order, the Customer shall pay the amount specified in the Quotation simultaneously with submission of the Contract.

It is the Customer’s responsibility to ensure that effective payment is received by QUAI D’ORSAY within the validity period of the Quotation.

Should payment be received after expiration of the Quotation, QUAI D’ORSAY may, at its sole discretion:

  • extend the validity of the Quotation and proceed with the order; or

  • declare the Quotation null and void and refund the payment received.

No order shall become final and no production shall commence prior to effective payment.

3. Payment Incidents

In the event of a payment incident resulting in cancellation, reversal, or invalidation of all or part of a payment already made, QUAI D’ORSAY reserves the right to accept or refuse continuation of the order.

If QUAI D’ORSAY agrees to continue the order following new payment, the original delivery timelines shall automatically lapse and revised timelines shall apply.

The Customer shall remain liable for all fees, charges, and costs incurred as a result of the payment incident.

IV. DELIVERY

1. Delivery Timeframes

Delivery timelines vary depending on the products and production schedules and are indicated in the Quotation.

In the absence of any specified timeline, the estimated delivery period shall be six (6) months.

Delivery timelines commence upon effective receipt of payment.

The Customer undertakes to ensure that QUAI D’ORSAY is able to perform delivery during the specified timeframe.

The Customer shall be informed once the order is ready for delivery.

Except where otherwise provided for Consumers and Non-Professional Customers under Article IX.1, delivery timelines are provided for indicative purposes only and QUAI D’ORSAY shall only incur liability in the event of gross negligence.

2. Delivery Appointment

The carrier appointed by QUAI D’ORSAY shall contact the Customer directly at least five (5) business days in advance to communicate the delivery date and delivery time slot or, where possible, arrange an alternative appointment acceptable to both parties.

The Customer remains responsible for ensuring availability or taking all necessary steps to permit delivery.

Rescheduling a delivery appointment does not constitute an obligation on the part of QUAI D’ORSAY or the carrier and remains subject to logistical availability.

In the event of the Customer’s absence or inability to receive delivery not communicated at least five (5) business days in advance to the carrier, or in the event of any circumstance not attributable to QUAI D’ORSAY or the carrier, the costs of any subsequent delivery attempt shall be borne exclusively by the Customer.

Once a delivery appointment has been proposed within the agreed delivery timeframe, QUAI D’ORSAY shall not be held responsible for any delay resulting from the Customer’s unavailability or any external circumstance preventing delivery.

3. Delivery Address

Delivery shall be made to the address indicated by the Customer in the Contract.

The Customer is responsible for verifying all access conditions required for delivery, including dimensions of doors, staircases, hallways, elevators, access routes, and destination rooms.

The Customer must inform QUAI D’ORSAY in advance of any special access requirements or constraints requiring specific handling equipment such as lifts, cranes, platforms, or moving devices.

4. Additional Delivery Costs

Certain technical delivery arrangements may involve variable costs depending on actual delivery conditions.

Any additional costs arising from delivery conditions not reasonably foreseeable based on the information initially provided by the Customer — including storage costs or costs associated with failed delivery attempts — shall remain the responsibility of the Customer.

Where such costs cannot be calculated until after delivery, they shall be invoiced separately and payable within seven (7) calendar days of issuance.

5. Delivery and Inspection

Products are delivered together with a delivery note to be signed by the Customer.

The Customer must record any reservations directly on the delivery note before returning it to the carrier.

Any issue relating to delivery or the condition of the product must be reported to QUAI D’ORSAY no later than the day following delivery (or the scheduled delivery date) by email to contact@quaidorsay.com, including:

  • Customer contact information;

  • order reference;

  • delivery date and address;

  • detailed description of the issue;

  • and at least two clear photographs of the product where applicable.

6. Assembly and Installation

Products are delivered together with any applicable assembly instructions and installation guidelines.

Assembly, installation, mounting, hanging, and commissioning of products delivered in multiple components remain the responsibility of the Customer unless the optional assembly and installation service has been purchased.

Where necessary, the Customer shall engage qualified professionals at their own expense and under their own responsibility.

V. TRANSFER OF RISK

All risks of loss, theft, deterioration, damage, destruction, or disappearance of the products transfer to the Customer when the Customer, or a third party designated by the Customer, takes physical possession of the products.

Where the Customer appoints a carrier other than the one proposed by QUAI D’ORSAY, risk transfers upon handover of the products to that carrier.

Where delivery becomes impossible due to the Customer’s actions or omissions, risks transfer to the Customer as from the scheduled delivery date.

VI. RIGHT OF WITHDRAWAL

1. Scope

The provisions of this section apply exclusively to distance sales or off-premises contracts concluded with Consumer Customers within the meaning of the French Consumer Code.

These provisions do not apply to products that are clearly personalized or manufactured according to the Customer’s specifications, including products produced in custom dimensions, finishes, fabrics, colors, or configurations.

2. Withdrawal Period

Eligible Customers have fourteen (14) days from receipt of the product to exercise their right of withdrawal without having to provide any reason.

Where an order includes multiple products delivered separately, the withdrawal period begins upon receipt of the final item.

For off-premises contracts, the right of withdrawal may be exercised from the date the Contract is concluded.

3. Exercising the Right of Withdrawal

To exercise the right of withdrawal, the Customer must notify QUAI D’ORSAY before expiry of the withdrawal period by:

  • sending the withdrawal form appended to these Terms; or

  • any other clear statement expressing the intention to withdraw.

Notification may be sent by email to contact@quaidorsay.com.

The Customer must return the products without undue delay and no later than fourteen (14) days following notification of withdrawal.

Return shipping costs remain the responsibility of the Customer, including where the product cannot reasonably be returned by standard postal service.

The Customer may be held liable for any depreciation resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the product.

Upon valid withdrawal, QUAI D’ORSAY shall reimburse all sums paid, including standard delivery costs, within fourteen (14) days from notification of withdrawal, subject where applicable to receipt of the returned products or proof of shipment.

Refunds shall be made using the same payment method as the original transaction unless otherwise agreed.

Additional costs resulting from an express delivery method selected by the Customer shall not be reimbursed.

4. Exclusions

The right of withdrawal does not apply to:

  • customized or made-to-order products;

  • products unsealed after delivery for hygiene or health protection reasons;

  • products inseparably mixed with other items after delivery;

  • products whose price depends on financial market fluctuations beyond QUAI D’ORSAY’s control;

  • contracts concluded during fairs, trade shows, or equivalent commercial events.

VII. INTELLECTUAL PROPERTY

The Customer is expressly informed that all products offered by QUAI D’ORSAY, together with all promotional, editorial, commercial, and communication materials and all elements incorporated therein — including but not limited to catalogues, Technical Sheets, website content, photographs, logos, drawings, plans, sketches, furniture, decorative objects, artworks, and graphic elements — are protected by intellectual property rights, including copyright, design rights, trademarks, and patents owned by QUAI D’ORSAY and/or third parties.

Any reproduction, representation, publication, distribution, adaptation, or use of such materials without prior written authorization is strictly prohibited.

Any infringement may give rise to civil and criminal liability.

VIII. LEGAL WARRANTIES

This Article VIII applies exclusively to Consumers and Non-Professional Customers.

QUAI D’ORSAY provides legal warranties relating to conformity and hidden defects in accordance with applicable provisions of the French Consumer Code and French Civil Code.

The Customer benefits from:

  • the legal warranty of conformity under Articles L.217-3 et seq. of the French Consumer Code;

  • the warranty against hidden defects under Articles 1641 et seq. of the French Civil Code.

These warranties apply in accordance with French law.

The full statutory provisions reproduced in the French version of these Terms remain applicable and govern interpretation of this section.

Customers wishing to invoke a legal warranty must follow the claims procedure set forth in Article XI.

IX. CANCELLATION AND TERMINATION

Except for accessories available for immediate purchase through the online boutique, all QUAI D’ORSAY products are made-to-order following issuance of a prior Quotation.

The provisions of this article apply exclusively to Consumers and Non-Professional Customers.

1. Failure to Meet Delivery Deadlines

Where QUAI D’ORSAY fails to comply with the delivery timeframe specified in the Contract, the Customer may terminate the Contract by registered letter with acknowledgment of receipt or by durable electronic communication if, after having formally requested delivery within an additional reasonable period, delivery still has not occurred.

The Contract shall be considered terminated upon receipt by QUAI D’ORSAY of the notice of termination unless delivery has occurred in the meantime.

Where termination is justified, QUAI D’ORSAY shall reimburse all sums paid within fourteen (14) days.

2. Cancellation by the Customer

Except in cases provided for by Articles VIII and IX.1, any cancellation or termination initiated by the Customer shall result in sums already paid being retained by QUAI D’ORSAY as compensation, without prejudice to additional damages.

3. Termination by QUAI D’ORSAY

In the event of non-payment, failure to facilitate delivery, or serious breach of contractual obligations by the Customer, QUAI D’ORSAY may terminate the Contract thirty (30) days after formal notice has remained unsuccessful.

Amounts already paid shall remain acquired by QUAI D’ORSAY as compensation, without prejudice to additional damages including storage, preservation, and handling costs.

X. LIABILITY

Without prejudice to Articles VIII and IX and the provisions of Article 1245-14 of the French Civil Code relating to defective products, and for orders placed by customers other than Consumers or Non-Professional Customers, QUAI D’ORSAY’s liability shall in all circumstances be limited to the amount actually paid by the Customer for the order.

No indirect, consequential, incidental, or additional damages shall be recoverable.

XI. CLAIMS

All claims must be addressed to:

QUAI D’ORSAY – Customer Service
39 quai d’Orsay
75007 Paris – France
contact@quaidorsay.com

Claims must include:

  • Customer contact details;

  • order reference;

  • detailed description of the claim;

  • and where applicable, at least two clear photographs of the product concerned.

The Customer undertakes to cooperate in good faith with QUAI D’ORSAY in order to facilitate fair and efficient processing of the claim.

Where a legal warranty is invoked, the Customer undertakes to:

  • provide any supplementary information reasonably requested by QUAI D’ORSAY;

  • allow inspection of the product by QUAI D’ORSAY or any qualified person appointed by QUAI D’ORSAY.

Following review of the claim, QUAI D’ORSAY shall inform the Customer whether the warranty applies and, where applicable, implement the corresponding remedy within a reasonable timeframe.

XII. MEDIATION AND ALTERNATIVE DISPUTE RESOLUTION

Consumers and Non-Professional Customers may have recourse to mediation or alternative dispute resolution procedures.

Customers may contact:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris – France
Tel: +33 (0)1 89 47 00 14
contact@cm2c.net
www.cm2c.net

For disputes relating exclusively to orders concluded by email exchange, Customers may also use the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/

XIII. ARCHIVING OF ELECTRONIC CONTRACTS

Where the Contract is concluded electronically, QUAI D’ORSAY shall archive the Contract for a period of ten (10) years from delivery.

Consumers and Non-Professional Customers may request access at any time by contacting QUAI D’ORSAY Customer Service.

XIV. PERSONAL DATA

Personal data communicated by the Customer to QUAI D’ORSAY in connection with quotations, orders, website browsing, or contractual relations are processed in accordance with applicable French and European data protection laws, including Regulation (EU) 2016/679 (GDPR).

The data controller is QUAI D’ORSAY.

Data processing is carried out for purposes including:

  • management and execution of orders;

  • quotations and customer communication;

  • payments, production, delivery, and after-sales service;

  • promotional communications where the Customer has consented.

The Customer has rights of access, rectification, erasure, portability, restriction, and objection under applicable law and may lodge complaints with the CNIL.

Further information is available in QUAI D’ORSAY’s Privacy Policy available on www.quaidorsay.com.

XV. GOVERNING LAW AND JURISDICTION

1. Governing Law

These Terms, the Quotations, Contracts, and all related sales and orders are governed exclusively by French law.

2. Jurisdiction

Subject to mandatory provisions applicable to Consumers and Non-Professional Customers, the courts of Paris shall have exclusive jurisdiction over all disputes relating to the validity, interpretation, performance, or termination of the Contract.

Consumers residing within the European Union may also benefit from jurisdictional rights granted under applicable consumer protection regulations.

3. Language

In the event of discrepancy or dispute, the French version of these General Terms and Conditions of Sale shall prevail over any translation.

WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the Contract in cases where you benefit from a statutory right of withdrawal.

To:

QUAI D’ORSAY – Customer Service
39 quai d’Orsay
75007 Paris – France
contact@quaidorsay.com

I / We () hereby notify you of my / our () withdrawal from the contract relating to the sale of the following product(s):

Order reference:

Ordered on () / Received on ():

Name of Consumer(s):

Address of Consumer(s):

Signature of Consumer(s) (only if submitted in paper format):

Date:

(*) Delete as appropriate.